Riki Watts, RN, Director of Surgical Services, St. Claire Health Care
Communication has been identified as a consistent root cause of adverse events within perioperative settings. Communication techniques used can be inconsistent and information sharing is often a fragmented process. The purpose of this session is to improve team communication in an effort to enhance the culture of patient safety. The curriculum selected is crew resource management training via a scenario-based training course focused on team communication in a variety of practice settings. Perioperative teams that complete crew resource management training find that perioperative staff believe the culture of patient safety is enhanced after training that includes participation from all key stakeholders in the operating room, including medical staff.