DENVER, CO • AUGUST 16-18, 2020

EDUCATION

TUESDAY 12:15-1:45 PM • 1 CE CREDIT

KEYNOTE ADDRESS: 2020 the Year of the Nurse, the Year to End Incivility in the Workplace

Phyllis Quinlan, RN, MFW Consultants to Professionals

Participants will learn the difference between the disruptive behaviors of bullying and incivility and the unique assessment features of each type of disruptive behavior. The presentation will address the fundamentals of managing disruptive behavior and creating a civil workplace.

President of MFW Consultants to Professionals, Phyllis Quinlan has practiced as a legal nurse consultant since 2004 and is a popular lecturer and keynote speaker. During her nursing career, she has practiced in clinical, education and administrative positions in a variety of clinical settings. As a certified transformational coach, she specializes in the unique needs of nurses and other health care professionals struggling with the emotional impact of compassion fatigue and the challenges of career transition. She is committed to working with organizational leaders in the creation of healthy work environments which she continues to do as the career coach for the AORN.

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